Consumer Alerts

You’re online and get a message or pop-up alerting you to a problem with your computer. The message might even say or suggest it’s from Microsoft, Apple, or Geek Squad. Should you click immediately to see what it’s about? No, and here’s why.

You’re not the only one getting scammy text messages about unpaid toll charges or issues with your Amazon account. Chances are your tweens and teens with phones are getting them, too. Sure, you can tell your kids to delete and never respond to unexpected texts. But if you want them to understand why, the FTC can help you make a game plan.

Online search results can offer significant benefits to consumers, helping people find what they’re looking for. But online search results are also used by scammers to steer you in the wrong direction.

District Attorney Ron Freitas spreads the warning about fake PG&E postcard notices being left in the doors of residents in Oakdale.

Join District Attorney Ron Freitas in celebrating National Consumer Protection Week (March 2-8, 2025). To find more information on Consumer Protection visit our website! www.sjcda.org/consumer #NCPW2025 #sjcda

Join District Attorney Ron Freitas in celebrating National Consumer Protection Week (March 2-8, 2025). To find more information on Consumer Protection visit our website! www.sjcda.org/consumer #NCPW2025 #sjcda

Tax season is here, and people have questions. Where to file? How to file? Can I file online? For free? For those answers, always start with the official IRS website at irs.gov.

Enrolled in a Medicare Advantage plan you’re not sure is right for you? You can make changes to your health and prescription drug coverage during the Medicare Advantage open enrollment period, which started January 1 and runs through March 31, 2025.

An unexpected package from an unknown sender arrives in your name. You open it and find a note that says it’s a gift, but it doesn't say who sent it. The note also says to scan a QR code to find out who sent it — or to get instructions on how to return it. Did someone really send you a gift? Or is it an attempt to steal your personal information?

Whether you’ve driven through a toll recently or not, you might’ve gotten a text saying you owe money for unpaid tolls. It’s probably a scam. Scammers are pretending to be tolling agencies from coast to coast and sending texts demanding money. Learn how the scam works so you can avoid it.

What could be better than opening the mailbox or the front door and finding an unexpected package? Free gifts might seem like fun — but when an unexpected package lands on your doorstep, it may come with a higher cost than you expected.

Doing some holiday shopping? Here’s a type of gift card scam to look out for: scammers can get the gift card number and PIN before you buy the card. So if gift cards are on your holiday shopping list, keep reading.

As the holiday season approaches, it seems like there are more and more fake shopping sites. The ads on social media show expensive products like electric scooters, designer bags, and other popular toys and gifts at unbelievably low prices. Many of these bogus sites use photos and logos the scammers steal from legitimate businesses, but they won’t send you authentic products. If you’re wondering how to avoid these phony offers, there are a few ways to help you detect them.

Hackers target your email and social media accounts to steal your personal information. Like your username and password, bank or credit card account numbers, or Social Security number. If they get it, they use it to commit identity theft, spread malware, or scam other people. So, what are signs that someone hacked your account, and how can you recover a stolen account?

The San Joaquin County District Attorney’s Office is alerting the community about the surge in so-called "pig-butchering" scams targeting seniors through fake relationships, eventually manipulating them into fraudulent investments or financial transfers. These scams take many financial forms, including cryptocurrency, wire transfers, prepaid gift cards, and even cash.

Many communities are experiencing devastating losses from recent hurricanes, and no one knows how long it will take to recover. Maybe you’re considering donating to help people in those communities. But how can you avoid charity scams and make sure your donations go to the people who need them and not to a scammer?

If you have Medicare, Open Enrollment — which runs from October 15 through December 7 — is when you can make changes to your health and prescription drug plans. If you think you made the wrong plan choice because an agent, broker, or ad gave you misleading information, call 1-800-MEDICARE. Tell them what happened and they’ll share what options you have. Then tell the FTC: ReportFraud.ftc.gov.

Did a salesperson knock on your door and promise free rooftop solar panels at no cost to you? Or say you’ll never have to pay another electricity bill because government programs, grants, or rebates cover your solar installation? It’s likely a scam. While there are some government-funded solar programs for households that qualify, “going solar” isn’t free. Honest businesses will tell you exactly how much it’ll cost to get and install solar panels.

Missing jury duty can come with real consequences. You could face a fine, go to court, or even get arrested. Scammers take advantage of that to get your money or sensitive information. But their story is a lie.

Imagine carrying a written copy of all your conversations with you everywhere you went. Or copies of your account numbers, usernames, and passwords. Or all the photos and videos you’ve ever taken. I bet you’d do just about everything in your power to protect all that valuable information. Well, your mobile phone holds all that stuff — and maybe more. Are you doing everything in your power to keep it from ending up in the wrong hands?